The only way to resolve the issue once it had occurred was to disable VIPRE, leaving their mailboxes unprotected.Īt the same time, many of our customers were hit by CryptoWall 3.0, a variant of the Cryptolocker ransomware virus, after opening infected email attachments. Outlook would get stuck “loading add-in 7/9: VIPRE antivirus object” and never move past that screen, even after a full reboot. In late spring 2015, we started receiving support requests from our customers that were identical across all companies. A year later, we now protect the devices we support with Webroot SecureAnywhere. For the first half of 2015, almost all of our customers’ devices depended on VIPRE antivirus software to protect them from malware and other cyber security threats.
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